We want you happy and glowing!   

If you are dissatisfied with any products you receive from vividscientific.com, please contact us immediately. If it is determined that your product is defective or unsatisfactory in any way, we will send a free replacement or refund your purchase.  Email us at: [email protected]

Please note that all return, refund and replacement requests should be made within 30 days of receipt. 

Depending on the situation, you may need to return remaining items to us for a refund.  We will do everything we can to make sure you are satisfied. 

Return Mailing Address: 

P.O. Box 1468 
Jamestown, NC 27282 

Please include a copy of your packing slip and/ or your Order Number so that we may process your refund.  

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