We want you happy and glowing!
If you are dissatisfied with any product(s) you receive from vividscientific.com, please contact us immediately. We'll help in any way we can. We accept returns and are happy to refund your purchase or send a free replacement item upon receipt of your return. Email us at: [email protected]
Please note that all return, refund and replacement requests should be made within 30 days of receipt.
When can I expect my refund?
As soon as we receive your return, we will inspect your item(s) and process your refund. Keep in mind that we may deduct a fee for items that are returned to us and have been used, damaged, or arrive in poor condition. However, many times our clients contact us and explain that they have used a product partially and ask to return the remainder for a refund. We are happy to help in this matter. If we agree that you will return a used product, the above fee won't apply. Your refund will be credited to your original payment account within several business days of processing your return.
Do you offer replacements/exchanges?
Yes, you can request a replacement/exchange for NEW, UNOPENED items within 30 days of delivery. Sometimes, customers accidently order the wrong thing or change their minds regarding what they wish they had ordered. We totally understand that. Just request an exchange or replacement and we will assist you immediately. We will send your new order upon receipt of your original package. You will also receive a new tracking number so that you know when to expect your delivery. Email us at: [email protected]
Please note that all return, refund and replacement requests should be made within 30 days of receipt.
Return Mailing Address:
VIVID-SCIENTIFIC LLC
RETURN DEPT.
P.O. Box 1468
Jamestown, NC 27282
Please include a copy of your packing slip and/ or your Order Number so that we may process your refund.